What is personal information?
When we talk about personal information, we mean any information about an individual where you can tell or reasonably work out who the information is about.
We will only collect personal information about you that is relevant to our organisation. This may include general information such as your name, e-mail address, contact details and computer IP address.
You can generally visit our website without revealing who you are or other personal information. Where reasonably possible, personal information is only collected when you knowingly provide it. For example, we may need to collect such information to provide you with information you have requested.
When we collect information we will endeavour to make our purpose and intended use clear. If you are uncertain, please contact us at the address below.
Cookies and website information
Like many other websites, we use standard “cookie” technology and web server logs to collect information about how our website is used. Cookies are small pieces of data that are stored by your web browser on your hard drive. The cookies allow our web servers to recognise the computers used to access our websites. Cookies allow you to move from page to page and lesson to lesson on the website, by remembering the information about your visit and courses or lessons that you may be registered for.
Information gathered through cookies and by our web server logs may include the date and time of visits, the pages viewed, time spent at our website and the websites visited just before and just after our website. This information is collected on an aggregate basis, and also may be associated with your personal information.
Use and disclosure
We will only use your personal information as allowed by law. This means we may use it for the purpose it was collected, as disclosed to you at the time of collection, or as otherwise set out in this policy. If we want to use your information for any other purpose, we will first seek your consent unless we are not required to by law.
We generally only use or disclose your personal information to:
- help us to improve our website and services;
- supply you with training, resources or information you have requested;
- tell you about any new developments and/or features we think may interest you;
- other organisations that provide services to us, such as telecommunications companies, IT contractors (such as website developers and hosts) and lawyers; and
- meet any legal requirements.
Any information posted as a question about a specific lesson or course becomes public information. You must take full responsibility for the disclosure of material in course or lesson questions.
Access to personal information
Please contact us if you would like to access personal information we hold about you. We will give you access unless we are required by law to refuse it. If we cannot provide access to your personal information we will explain why.
If you believe personal information we hold about you is inaccurate or incomplete, please advise us. We will take reasonable steps to correct your personal information where inaccuracies are identified.
Security and integrity
We use the best available technology to keep your personal information secure, accurate, complete and up to date. If we no longer require your personal information, we will take reasonable steps to destroy or de-identify it. We do not take responsibility for the security of information that is outside our control such as when it is sent by post, courier, facsimile or over the Internet.
Changes to this policy
To keep up with regulatory, technical and organisational change, we may amend this policy from time to time by publishing the updated policy on our website. Please visit our website regularly to keep up to date with any changes.
For further information, problems or complaints regarding our information handling practices, please contact us.